Jill Staake

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 653 total)
  • Author
    Posts
  • in reply to: Jill problem #5413774 Report Abuse
    Jill Staake
    Jill Staake
    Keymaster

    Sandy – Try clearing your browser history and seeing if that helps. This site will walk you though the steps for any browser:  http://www.refreshyourcache.com/en/home/


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    in reply to: PLEASE CHECK OUT THIS POST #5413379 Report Abuse
    Jill Staake
    Jill Staake
    Keymaster

    Hi Jan -

    Looks like that was a spam post – I’ve deleted it and blocked the user. In the future, you can report those directly to me by clicking the “Report Abuse” link in the grey line at the top of the post.

    This will send a message directly to me.  Thanks for keeping an eye out!


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    Kelly – Looks like a Justicia, and very beautiful! More info here:  http://www.floridata.com/ref/J/just_spp.cfm


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    Meme – Well, one thing I can tell you is that we strongly recommend not using Internet Explorer. Microsoft is no longer providing anything more than basic updates for this browser, which means many websites (not just B&B, I can assure you) don’t work well with it. In fact, for your own safety, it’s best not to use IE because older versions no longer receive security updates, making it really vulnerable to hackers and more. Microsoft plans to replace IE with its new browser in the near future, and that’s where all their efforts are focused now.

    The first suggestion our tech team will always make is to switch to another browser, like Chrome or Firefox, and if you choose not to do so, they are usually unwilling to pursue the issue any further.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    in reply to: the Submit button is flashing green.. HELP. #5409856 Report Abuse
    Jill Staake
    Jill Staake
    Keymaster

    So odd. What browser are you using?


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    Thanks, Meme. What forum were you posting on?


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    I’ve tested this quite a lot on my own phone and tablet, and I haven’t had any problems with clicking the little X to close the ads. Our tech team hasn’t been able to re-create the problem on their end either. It’s not that we don’t believe you ladies are having problems – the problem is that if we can’t re-create the problems on our end, it’s hard to know where to start with a fix.

    One thing that would be helpful would be to know if others are experiencing these issues on a regular basis. If you hear of others mentioning this out in the other forums, would you please direct them to come here and add their reports to this post thread? Hopefully that will give us some new options to explore.

    I do apologize for your frustration, and I promise you’re being heard. We’re just a little stuck on how to approach this one.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    Any screen shots you can provide would be helpful. The ads definitely shouldn’t be hard to close. Try clicking outside of the ad box anywhere else on the screen if you can (you might have to scroll), and that should make the ad go away.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    in reply to: Technical problem with photo galleries #5407991 Report Abuse
    Jill Staake
    Jill Staake
    Keymaster

    Thanks for reporting this, KBerry. We’ll make sure this gets passed along to our technical team.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    Thanks for the photos, Meme. We’re still checking on the Submit button issue. Please see my note in the other Community Help forum for your second issue.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    in reply to: High-lighted words in BLUE #5407802 Report Abuse
    Jill Staake
    Jill Staake
    Keymaster

    Meme -

    I checked with our tech folks about this ad with the strange cursor issue you’re experiencing. They don’t believe this particular ad is related to our ad software, and could be due to spyware on your PC. If this happens again, try clicking somewhere else on the page away from the ad (like white space off to the side) and see if the ad closes. If not, let me know.

    Jill


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    OK, I’m alerting the tech folks. To clarify, did you try clicking the button to see what happened? (If not, I understand why you’d be wary.)


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    Meme – If this happens again, can you try to get a screen shot to send me? The tech people always ask for that first. Here’s a site to help you out if you need it: http://www.take-a-screenshot.org

    You can post the photo here or email it to me. Thanks.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    margba – Our techs suggested you try clearing your cookies and cache (browser history), and see if this helps with the problem. Let me know if you need help doing this.

    If the problem continues, they’d like to see a screen shot of what’s happening. Is your screen freezing? Are the ads refusing to close? They have been unable to re-create the issue on their end, so they’re not quite sure how to proceed without more info.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

    Jill Staake
    Jill Staake
    Keymaster

    margba – This pop-up only shows up occasionally for most users, and is easy to close when you click on the little “x” in the corner. Are you having trouble hitting the “x” and accidentally clicking the ad instead? I know it can be tricky on a tablet when you’re using your finger.

    I do have a follow-up email in to our techs, but my contact was out for a long weekend. I’ll check in with her again tomorrow.


    Jill Staake (florida33girl@gmail.com)
    Birds & Blooms Community Manager
    Tampa, Florida Zone 9b

Viewing 15 posts - 1 through 15 (of 653 total)